Ministry of Labour, Immigration, Training and Skills Development (MLITSD) - Health & Safety Training Portal

This project demonstrated our ability to bring clarity and accessibility to complex public-sector information systems.

By aligning policy intent with human experience, we helped the Ministry deliver a modern, inclusive, and trustworthy digital service that empowers workers, employers and training providers.

Project Overview

CAE is a global leader in civil, defense, security, and medical training. The company develops state-of-the-art flight and medical simulators, empowering pilots to train on a wide range of civilian and military aircraft, while also equipping medical professionals to master complex procedures through immersive solutions.

At CAE, we spearheaded the design and architecture of innovative AI-powered applications aimed at enhancing the management and scheduling of pilot training sessions. Our goal was to optimize both simulator utilization and pilot time, directly impacting operational efficiency and profitability.

The Challenge

We were brought in to lead a full service-design engagement, from research and IA restructuring to UX design, accessibility validation, and content simplification. Our work involved:

  • Complex information hierarchy: Hundreds of documents and policies spread across disconnected pages.

  • Accessibility non-compliance: Legacy templates and PDFs failed WCAG and AODA standards.

  • Diverse audiences: Employers, workers, and providers had distinct goals but used the same portal.

  • Policy-driven content: Dense legal language reduced comprehension and trust.

  • Limited analytics insight: No clear data on user drop-offs or search intent.

Design Process

Discovery & Research

  • Conducted stakeholder interviews with policy, training, and IT teams to understand service pain points.

  • Facilitated user testing sessions with employers, workers, and training providers to identify navigation barriers.

  • Analyzed search logs and site analytics to understand top-task behavior.

  • Developed personas and journey maps capturing user goals (e.g., “Find an approved Working at Heights course”).

Accessibility & Testing

  • Applied WCAG 2.1 AA standards across templates: color contrast, heading hierarchy, form labeling, and link context.

  • Partnered with the government’s Digital Standards Office to validate conformance using JAWS, NVDA, and WAVE.

  • Converted inaccessible PDFs into HTML-based, mobile-friendly content.

  • Created accessible forms and feedback components for training provider submissions.

Service Blueprinting & Information Architecture

  • Created a service blueprint mapping front-end user actions to back-end processes (certification, course validation, form submission).

  • Reorganized the site’s information architecture around top tasks instead of ministry structure.

  • Introduced clear wayfinding patterns: “Get Certified,” “Find a Course,” “Check Status,” and “Resources.”

  • Designed a scalable navigation framework supporting content growth and search optimization.

Content Strategy

  • Collaborated with policy writers to translate legal and technical requirements into plain, citizen-friendly language.

  • Developed content design guidelines emphasizing action verbs, step-by-step instructions, and visual cues.

  • Consolidated duplicate content from multiple divisions into unified, search

Design & Interaction

  • Tools: Sketch • Axure • Miro • Power BI Integration • Azure ML

  • Designed responsive prototypes in Figma and Adobe XD following Ontario’s Digital Service Standard.

  • Introduced consistent iconography and color hierarchy for clarity.

  • Worked in Agile sprints with developers and QA to ensure accessibility persisted through deployment.

  • Documented all accessibility test cases and content governance models for future updates.

Outcomes & Impact

  • AchievedWCAG 2.1 AA compliance across all redesigned templates.

  • Reduced average time-to-task (finding a certified course) by 45 %.

  • Increased successful form submissions and course lookups by over 30 %.

  • Simplified 200+ legacy pages into a clear, task-oriented information architecture.

  • Established a content governance framework adopted by other Ministry sites.

Let’s build something great together.

We can help you uncover new opportunities, design smarter solutions, and create digital experiences that drive real business impact.

We’ve helped organizations improve their bottom line by combining deep usability and user experience design expertise with a strong foundation in technical principles.

Your information is confidential. We will never share it with anyone.